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Limited Lifetime Warranty

Cangshan Cutlery Company Warranty Policy

At Cangshan Cutlery Company, we are committed to delivering precision, performance, and peace of mind. Our products are backed by the following limited warranties against manufacturing defects in materials and/or craftsmanship, subject to the exclusions outlined below.

Knives & Cutlery — Limited Lifetime Warranty

Cangshan knives and cutlery products are covered for the lifetime of the original purchaser when used for standard food preparation and maintained according to our care guidelines. Failure to follow applicable Cangshan product care instructions may void this warranty.

The warranty covers manufacturing defects that affect the product's structure or performance.

Wood Products — Limited 1 Year Warranty

Cangshan wood products, including cutting boards, knife blocks, storage blocks, wooden utensils, utensil storage products, and other qualifying wood products, are covered by a Limited 1 Year Warranty against manufacturing defects in materials and/or craftsmanship from the date of purchase.

Wood products must be used, cleaned, stored, and maintained in accordance with Cangshan's product care instructions. Failure to do so may void this warranty.

VIEW WOOD PRODUCT CARE INSTRUCTIONS

Limited Edition Products

Limited edition and discontinued products are covered under the Limited Lifetime Warranty. If an identical replacement is unavailable, Cangshan may provide a comparable product of equal value, based on the item’s price at original time of purchase.

General Warranty Exclusions

Unless otherwise required by applicable law, warranties do not cover:

  • Normal wear and tear.
  • Natural variations in wood grain, color, texture, or appearance, or natural changes to wood that occur over time.
  • Accidental damage, including dropping or impact.
  • Misuse, abuse, neglect, or use outside the product's intended purpose.
  • Improper storage, cleaning, care, or maintenance, including any failure to follow Cangshan's applicable product care instructions, which may independently void this warranty.
  • Damage caused by prolonged exposure to water or moisture, dishwasher use, excessive heat, or other environmental conditions.
  • Damage caused by acts of God (e.g., fire, flood).
  • Rust, discoloration, or staining resulting from use or improper care.
  • Damage resulting from theft or loss.
  • Damage caused by improper or non-recommended sharpening tools or services.

Remedy

If a product is determined to have a covered manufacturing defect, Cangshan will, at its discretion, replace the product with the same item or a comparable product of equal value if the original is unavailable. Cangshan reserves the right to inspect any returned product and deny a claim if the product shows evidence of misuse or failure to follow applicable product care instructions.

Approved warranty replacements are provided at no cost to the customer, subject to the terms of the applicable warranty.

This warranty is non-transferable and applies only to the original owner, except where otherwise required by applicable law.

Submitting a Warranty Claim

Email our Customer Experience Team at info@cangshancutlery.com with:

  • Full name and mailing address.
  • Description of the issue.
  • Item number, if available.
  • Proof of purchase.
  • Clear photos showing the issue, including a full image of the knife, the blade identifier, and a close-up of the problem area.

Most claims can be evaluated using the information and photos provided. Cangshan may request that the product be returned for further inspection.

Product Care

Proper care and maintenance are important to the performance and longevity of Cangshan products. Customers should follow the applicable care instructions for their product.

For complete cleaning, maintenance, storage, and use recommendations, please review our product care instructions:

VIEW PRODUCT CARE INSTRUCTIONS

Failure to follow applicable product care instructions may void the limited warranty. Any damage resulting from failure to follow care instructions is excluded from warranty coverage as described in the General Warranty Exclusions above.

International Claims

Customers outside the U.S., including those purchasing through an Amazon international account, are responsible for applicable shipping, customs, and duty fees related to warranty claims.

Additional Consumer Rights

This warranty does not limit any rights or remedies provided by applicable consumer protection laws, including those applicable in Australia and New Zealand.

Limitation of Liability

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR WILL WE BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, TO THE FULLEST EXTENT PERMITTED BY LAW.

Some jurisdictions do not allow limitations on incidental or consequential damages, so these limitations may not apply to you.

Legal Disclaimer

This warranty replaces all other express warranties. The warranties described herein are conditioned upon proper use and maintenance of the product in accordance with Cangshan’s applicable product care instructions. Any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of the applicable warranty to the extent permitted by law. This warranty gives you specific legal rights, and you may have additional rights depending on your location.

Arbitration and Dispute Resolution

Any dispute related to this Limited Warranty will be resolved through binding arbitration in accordance with the applicable Terms of Service, except for qualifying small claims and where prohibited by applicable law.

Governing Law

All matters arising out of or relating to this warranty are governed by the internal laws of the State of Texas, to the extent permitted by applicable law.